Client Success Specialist, Ecommerce

Project Management · Miami, Florida
Department Project Management
Employment Type Full-Time
Minimum Experience Mid-level

What we’re looking for? 


Optimum7 is looking for a talented, self-motivated, organized, and personable Client Success Specialist to join our fast-growing globally distributed team. We deliver US-based clients’ ecommerce solutions built on the foundations of agile project delivery utilizing modern technologies. 


Responsibilities:


  • Working closely with PMO located in Turkey to execute and deliver ecommerce projects 
  • Provide assistance to PMO by building relationships with clients and stakeholders
  • Meet with clients to gather and clarify detailed requirements during project kickoff meetings and provide meeting minutes to the client
  • Develop spreadsheets, diagrams and process maps to document needs
  • Develop a project timeline to monitor and track progress
  • Establish and maintain relationships with third parties/vendors on application integrations with the e-commerce site
  • Communicate with BigCommerce and Shopify partner support team to resolve issues in production environments
  • Weekly status calls/email communications with the clients
  • Respond client to questions on Monday.com and task status updates in Jira for the development team
  • Report and escalate project-related issues to management as needed


Must-Have:


  • Knowledge of e-commerce platforms such as BigCommerce, Shopify and more
  • Experience working with globally distributed teams
  • Flexibility on the working hours to overcome time differences to collaborate/communicate with the team members


Requirements:


  • Willing to learn and excel
  • Excellent client-facing and internal communication skills 
  • Knowledge in project management tools such as Slack, Jira, Monday.com, Harvest.
  • Agile software development methodology
  • If a remote worker, s/he must have dedicated office space


Interview Steps:


  • Introduction Call
  • Technical Assessment
  • Initial Interview (Onsite or Video-Call)

Thank You

Your application was submitted successfully.

  • Location
    Miami, Florida
  • Department
    Project Management
  • Employment Type
    Full-Time
  • Minimum Experience
    Mid-level